Privacy

Privacy Policy

How pilates.com.au handles account, booking, marketplace and enquiry information.

Information we collect

We collect the details needed to operate a gym trainer, Pilates instructor and accessories marketplace. This may include your name, email, phone number, account details, trainer profile information, booking details, product listings, cart and order information, payment references and contact form messages.

How we use information

Your information is used to create accounts, display trainer and seller profiles, process bookings, manage product orders, respond to enquiries, support marketplace activity, improve the website and keep platform records accurate.

Trainers, vendors and listings

If you create a public profile or product listing, the information you choose to publish may be visible to visitors, including your name, business details, qualifications, services, gallery images, product images, prices and location information.

Payments and orders

Payments may be processed through third-party payment providers. We store order and booking references so clients, trainers, vendors and admins can manage purchases, bookings and payout records.

Sharing and support

We only share information where it is needed to provide the service, such as connecting a client with a trainer, sending order details to a seller, processing a payment, responding to support requests, meeting legal obligations or protecting the platform.

Your choices

You can contact us to ask about your information, request updates to your account details, or raise a privacy question. For profile, booking, order or marketplace support, please use the contact page.

Contact Support